Shipping policy

Last updated: 2026/7/18

1. Shipping Coverage

ZHENGHE ships mini excavators, tracked remote-controlled mowers, wheeled remote-controlled mowers, attachments and replacement parts to eligible destinations.

Shipping availability depends on:

• Product type and dimensions
• Destination country or region
• Carrier service availability
• Import and export restrictions
• Battery, fuel or engine shipping requirements
• Local customs and certification requirements

Please contact us before ordering if your destination is not available during checkout.

2. Order Processing

Standard in-stock products are generally prepared for shipment within [10–15] business days after full payment and order confirmation.

Made-to-order or customized products generally require [10–15] business days or weeks for production, assembly, testing and packaging.

Processing time begins after:

• The order and configuration are confirmed;
• Required payment or deposit is received;
• Shipping information is complete;
• Any required customer documents are provided.

Business days do not include weekends or public holidays in our location.

Production and processing times are estimates unless guaranteed in a signed agreement.

3. Product Testing and Preparation

Before shipment, machinery may undergo applicable preparation procedures, such as:

• Basic operating inspection
• Engine or power-system testing
• Remote-control function testing
• Hydraulic-system inspection
• Cutting-system inspection
• Accessory and document verification
• Cleaning, draining or transport preparation

For transport safety or regulatory reasons, fuel, oil, hydraulic fluid, batteries or other components may be removed, disconnected or supplied separately. The customer may need to perform final assembly, fluid filling, battery connection or commissioning after delivery.

4. Shipping Methods

Depending on product size, weight and destination, orders may be shipped by:

• International express courier
• Air freight
• Sea freight
• Less-than-container load shipping
• Full-container load shipping
• Truck freight
• Rail freight
• Local or regional carrier

Small replacement parts and accessories may be shipped separately from machinery.

The shipping method shown in the quotation, invoice or order confirmation will apply to the order.

5. Shipping Quotations

Shipping charges depend on factors including:

• Product dimensions and weight
• Packaging type
• Shipping method
• Destination
• Port or terminal charges
• Fuel surcharges
• Remote-area fees
• Insurance
• Customs documentation requirements
• Delivery service level

Website shipping prices may be estimates. If the actual freight cost differs significantly, we will contact you before shipment for confirmation.

Unless stated otherwise, shipping quotations are valid for [7/15/30] days because freight rates may change.

6. Delivery Terms and Incoterms

For international orders, the applicable delivery term may be based on the current version of Incoterms®, such as EXW, FOB, CFR, CIF, DAP or DDP.

The selected Incoterm determines:

• Which party arranges transportation;
• Which party pays specific freight and insurance costs;
• When risk transfers from seller to buyer;
• Who handles export and import clearance;
• Who pays duties, taxes and destination charges.

The applicable Incoterm and named place or port must be stated in the quotation, invoice or sales contract. For example: FOB Qingdao, CIF [Destination Port] or DAP [Delivery Address].

A reference to “free shipping” does not include duties, taxes, customs clearance, unloading, remote-area surcharges or other destination charges unless expressly stated.

7. Customs, Duties and Import Clearance

For orders shipped under terms that do not include import clearance and taxes, the customer is responsible for:

• Acting as the importer of record
• Obtaining import permits
• Confirming product admissibility
• Customs clearance
• Import duties and taxes
• Brokerage and inspection fees
• Port, terminal and storage charges
• Registration or certification required after import

Customs authorities may inspect or delay shipments. We cannot control customs processing times.

If a shipment is returned, abandoned, seized or destroyed because the customer fails to complete customs clearance, provide documents or pay applicable charges, the customer may be responsible for all resulting costs. Any refund will be determined after deducting non-recoverable product, shipping, customs, storage and return expenses, subject to applicable law.

8. Shipping Address

Customers must provide a complete and accurate shipping address, including:

• Recipient or company name
• Street address
• City, state or province
• Postal code
• Country
• Telephone number
• Email address
• Tax or importer identification number, where required
• Details of any access restrictions

We are not responsible for delays or additional expenses caused by incorrect, incomplete or outdated shipping information provided by the customer.

Address changes requested after shipment may not be possible and may result in additional charges.

9. Commercial and Residential Delivery

Heavy machinery is generally delivered by commercial freight rather than ordinary parcel delivery.

Before ordering, please confirm whether the destination has:

• Adequate truck access
• A forklift, crane, loading dock or suitable unloading equipment
• Personnel qualified to receive and unload machinery
• Sufficient space for delivery and unloading

Unless expressly included in the quotation, freight delivery does not include:

• Unloading
• Installation
• Assembly
• Commissioning
• Operator training
• Removal of packaging
• Inside delivery
• Lift-gate service

The customer is responsible for arranging safe unloading at the destination.

10. Estimated Delivery Times

Estimated transit times vary by destination and shipping method:

• Express courier: approximately [5–10] business days
• Air freight: approximately [3–5] business days
• Sea freight: approximately [20–30] days
• Truck or rail freight: approximately [15–30] days

These are estimates only and do not include possible delays caused by customs, weather, port congestion, carrier schedules, holidays, inspections or force majeure.

11. Tracking and Shipping Documents

When available, we will provide tracking details or relevant shipping documents after dispatch.

Depending on the shipment, documents may include:

• Commercial invoice
• Packing list
• Bill of lading
• Air waybill
• Certificate of origin, if agreed
• Product specification or test documents
• Other documents listed in the sales agreement

Original shipping documents may be released only after all amounts due have been paid.

12. Packaging

Machinery may be packed using a steel frame, wooden case, pallet, protective film or other export-suitable packaging.

Wooden packaging used for international shipping will be treated or marked where required by applicable import regulations.

Customers should retain packaging until the product has been inspected and confirmed to be free from shipping damage.

13. Delivery Inspection

Before signing the delivery receipt:

1. Check the number of packages.
2. Inspect the packaging for impact, holes, water damage or deformation.
3. Check whether seals or straps have been damaged.
4. Photograph the shipment from multiple angles.
5. Record visible damage or shortages on the delivery receipt.

Signing a delivery receipt without notation may indicate that the shipment was received in externally acceptable condition, although it does not remove mandatory legal rights regarding concealed damage.

14. Lost, Damaged or Delayed Shipments

If a shipment appears lost, damaged or seriously delayed, contact us at info@zhenghemachinery.com.

For damaged shipments, provide:

• Order number
• Delivery receipt
• Photographs of the packaging
• Photographs and video of the product
• Product serial number
• Description of damage
• Carrier’s damage report, if available

Do not discard the packaging or repair the product until the claim has been reviewed.

Carrier investigations and claims may take time. We will reasonably assist with documentation and communication but cannot guarantee the carrier’s claim decision.

15. Split Shipments

Machinery, attachments, remote controls, chargers, batteries or replacement parts may be shipped separately for safety, availability or logistics reasons.

Separate shipments may arrive at different times and may have different tracking numbers.

16. Storage, Redelivery and Failed Delivery

If delivery cannot be completed because:

• No authorized person is available;
• The address is incorrect;
• The site cannot be accessed;
• Suitable unloading equipment is unavailable;
• Import clearance is incomplete;
• Duties or destination charges remain unpaid;

the carrier may charge storage, waiting, redelivery, address correction or return fees. These charges are the customer’s responsibility when the failed delivery is not caused by us.

17. Transfer of Risk

Risk of loss or damage transfers according to the agreed Incoterm, sales contract or applicable law.

For domestic online orders where no separate term is agreed, risk transfers as required by applicable consumer law.

The customer should purchase cargo insurance where insurance is not included in the agreed shipping term.

18. Force Majeure and Delays

We are not responsible for delays caused by events outside our reasonable control, including:

• Natural disasters or severe weather
• Port congestion or closure
• Customs inspections
• Carrier cancellation
• Strikes or labor shortages
• War or civil disturbance
• Government restrictions
• Epidemics
• Supply-chain interruption
• Shipping-container shortages

We will provide available updates and seek a reasonable solution when such delays occur.

19. Contact Us

For shipping quotations, delivery updates or logistics questions:

Company: Jining Zhenghe Machinery Manufacturing Co., Ltd.
Brand: ZHENGHE
Email: info@zhenghemachinery.com
Phone/WhatsApp: 17305375610
Business Address: Workshop No. 4 (West Side), within the premises of Shandong Qiangli Standard Parts Company, Jiezhuang Subdistrict, High-tech Zone, Jining City, Shandong Province
Service Hours: GMT+8, 9 AM to 5 PM